TERMS & PRIVACY POLICY

PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information. Any data collected through this website, such as email addresses or appointment details, is used solely for the purposes of communication, scheduling, and providing services. We do not share or sell your information to third parties.

We may use third-party services, such as payment processors, who may collect and process your personal data in accordance with their own privacy policies. We do not share your personal information with these third parties except as necessary to provide our services.

Security Measures: We use encryption and secure servers to protect your data during transmission and storage.

Cookies: This website may use cookies to improve your browsing experience. Cookies are small data files that help us track website usage and customize your experience. By using this website, you consent to the use of cookies.

For questions about how your data is handled, please contact us at info@alchemiststudiosd.com.

TERMS & CONDITIONS

By using this website, you agree to the following terms:

Content Usage: All content on this website, including text, images, and logos, is the property of Alchemist Studio SD and may not be copied, reproduced, or used without written permission.
Appointments: Appointment bookings and communications are subject to confirmation. We reserve the right to modify or cancel services as needed. Cancellations or changes to appointments must be made with a minimum of 24 hours' notice.
Transactions:
- By submitting information on our website (such as to sell jewelry), you confirm that the items you are selling are legally yours and not subject to any ownership disputes or liens.
- All transactions involving the purchase or sale of jewelry are final, unless otherwise stated. We may require identification or documentation to verify the authenticity and ownership of items.
Pricing & Valuation:
- All quotes and valuations provided by us are based on current market conditions at the time of appraisal and are subject to change.
- We reserve the right to adjust or withdraw any offers or prices provided on the website at our discretion.
Liability:
- We are not responsible for any damages or loss of personal property that may occur during the transaction process, including shipping, handling, or storage of items.
- We make no guarantees or warranties regarding the sale or purchase price of any jewelry or other valuable items.
Privacy Policy: By submitting your information, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.
Governing Law: These terms are governed by the laws of the state of California (or your state). Any disputes will be resolved in accordance with local laws.

For any questions, please contact us at info@alchemiststudiosd.com

Return Policy

Effective Date: April 4, 2025

At Alchemist Studio SD, we want you to be happy with your purchase. If you are not completely satisfied, we are here to help. Please review our return policy below.

1. Final Sale & Non-Returnable Items

Certain items are considered final sale and are non-returnable and non-cancellable. These include:

Custom-Made or Personalized Items: Any item created or modified specifically for you.
Items Marked "Final Sale": Any item explicitly listed as "Final Sale" in its product description at the time of purchase.

Exception for Defects: While these items cannot be returned or cancelled, if your Final Sale item arrives with a manufacturer's defect or damage incurred during initial shipping, please contact us within 7 days of receiving your order. We may offer an exchange for the same item or another resolution at our discretion, subject to availability and verification of the defect.

2. Standard Returnable Items (7-Day Return Policy)
For all purchases other than the Non-Returnable Items listed above, you may return your item(s) within 7 days of the original ship date for a refund of the purchase price, subject to the following conditions:

Condition: Products must be returned in their original, unused, unaltered, and saleable condition

Packaging: Products must be returned with all original packaging, tags, documents, and any included accessories or bonus items.

Return Authorization: You must obtain a Return Authorization (RA) number before sending back your item. Please contact our Customer Service team to initiate a return and receive your RA number.

Contact Us: Email us at info@alchemiststudiosd.com, Use the Contact Form on our website at www.alchemiststudiosd.com/contact-us
Proof of Purchase: Proof of purchase is required

Refund Process:
Once we receive your return and verify it meets the conditions above, we will process your refund.
Refunds are issued for the cost of the product only, less any discounts applied.
Shipping and handling charges paid on the original order are non-refundable.
Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong1 item sent, defective item).
Refunds will be credited back to the original method of payment used for the purchase. Please allow [5-10 business days] for the refund to reflect in your account after processing.
Returns Outside the Standard Period & Restocking Fee:

Beyond the 7-day return period, Alchemist Studio SD is under no obligation to accept the return of any product but may, in its sole discretion, do so pursuant to this policy.
If a return is received after the 7-day period (and is accepted at our discretion), is missing items, is not in its original condition, or otherwise does not meet the standard return conditions, Alchemist Studio SD reserves the right to either refuse the return or accept it subject to a restocking fee of up to 20% of the original purchase price, at our sole discretion.

3. Exchanges
If you wish to exchange an item for a different size, color, or variant (where applicable), please contact Customer Service within the 7-day return window to check availability and arrange the exchange. Exchange conditions are similar to return conditions (item must be unused, in original packaging, etc.). [Customer pays shipping for the exchange items].

4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact Alchemist Studio SD Customer Service within 7 days of receiving your order. Please provide your order number and details (a photo may be helpful). We will work with you to resolve the issue promptly, which may include a replacement, refund, or return shipping label at our expense. (Note: This timeframe is for reporting defects/errors upon arrival and can be set independently of the 7-day general return window).

If you have any questions about our return policy, please contact us:
Email: Info@alchemiststudiosd.com
Phone: (858) 925- 3063
Website Contact Form: www.alchemiststudiosd.com/contat-us